Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Order processing typically takes 1–3 business days. Once your order has been shipped, delivery usually takes 10–15 business days for most countries.
Please note that shipping to remote countries or regions may take longer due to local customs procedures, carrier availability, or other logistical factors. After your order is dispatched, you will receive a tracking number so you can monitor your shipment’s progress.
- Allow customers to create an account during checkout
- Allow customers to create an account on the “My account” page
If your order has not yet been shipped, you can change your shipping address by contacting us at official@angellwitch.com as soon as possible. Our team will do our best to update your order before it is dispatched.
Once your order has been shipped, the shipping address can no longer be changed. Please make sure your shipping information is correct before placing your order.
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
To track your shipment, simply visit 17TRACK and enter your tracking number to view the latest shipping status and delivery updates.
No. We do not store your credit card information.
All payments are processed securely through trusted third-party payment providers using encrypted technology. Your payment details are handled directly by the payment processor and are never stored on our website.
No. We do not charge sales tax on orders placed through our website.
The price shown at checkout is the amount you pay. However, depending on your country’s import regulations, you may be responsible for any applicable customs duties, import taxes, or other local fees charged by your local customs authority.
We ship to most countries worldwide.
If your country is eligible for shipping, the available shipping options will be displayed during checkout. Please note that shipping may not be available to certain countries or regions due to carrier restrictions or local regulations.
If you’re unsure whether we ship to your location, feel free to contact us before placing your order, and we’ll be happy to assist you.
If you need to swap an item
Returns and Exchanges
We want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect item, please contact us as soon as possible, and we’ll work with you to resolve the issue.
For complete details about eligibility, return conditions, and the refund process, please see our Refund & Returns Policy:
If you received the wrong item, we sincerely apologize for the mistake.
Please contact us at official@angellwitch.com as soon as possible and include your order number along with clear photos of the item you received. Once confirmed, we will resend the correct item to you at no additional cost.
If your order arrives damaged, please contact us as soon as possible at official@angellwitch.com.
To help us resolve the issue quickly, please include your order number and clear photos of the damaged item and its packaging. Once we review your request, we will work with you to provide a suitable solution, such as a replacement or refund, if applicable.
Recipient: Ms. Liu
Room 1403, Building 7
Xiangjiang Bolang Mingzhu Residential Community
Feiyue Road, Lvyuan District
Changchun, Jilin Province
130000
China
Phone: +86 130 3922 8807
If you need any assistance, we’re here to help.
You can get in touch with our customer support team through our Contact Us page, and we’ll respond as soon as possible:
If you entered an incorrect shipping address, please contact us at official@angellwitch.com as soon as possible.
Orders are typically processed within 1–3 business days, and during this time we can usually update your shipping address. Once your order has been shipped, the shipping address can no longer be changed.
To avoid delivery delays, please double-check your shipping information before placing your order.
Yes. After you place your order, there is typically a 1–3 business day processing period during which you may request to change or cancel your order.
Once your order has been shipped, it can no longer be changed or canceled. If you need to make any changes, please contact us as soon as possible at official@angellwitch.com, and we will do our best to assist you before your order is dispatched.